• Windows Guide

Some Windows 10 May 2019 Update users complaining of black Remote Desktop screens in Windows 10

A new Known Issue has just popped up with the May 2019 Update for Windows 10.

The issue is affecting Remote Desktop users on the May 2019 Update with older display drivers, who are experiencing black screens when connecting to remote computers.

Microsoft’s Remote Desktop Protocol and WVD Program Manager Denis Gundarev confirmed the issue, saying:

“Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session.”

Microsoft is working on a solution which would switch from hardware to software rendering automatically if a problematic driver is detected, but in the mean times recommends users update their display drivers or disable the display driver with Device Manager.

Are any of our readers affected? Let us know in the comments.

Copyright © 2019 by Windows Guide - All Rights Reserved

Designed by Pankz 

  • Grey Twitter Icon
Never Miss a Post. Subscribe Now!

The center of the Windows Universe - featuring guides, how-to's, tutorials, tips, trick,hacks and much more.